Dexcom Retail Pharmacy Support

All you need to know to get your customers up and running with Dexcom CGM systems and keep giving them the support they need.

Ordering and Dispensing

What products are available?

Item Description GMS Code


STP-D7-001
Dexcom ONE+

97636

STP-GT-002

Dexcom G7

97631

STS-GS-002

Dexcom G6

1 sensor box

 

97628

 

STS-GS-003

Dexcom G6

3 sensor box 

97629

What is real-time CGM?

rtCGM provides a more complete picture of glucose levels, compared to what you can obtain from a blood glucose meter (BGM). More frequent access to glucose insights, compared to BGM, leads to more effective diabetes management for you and your customers.1,2 All without finger pricksor scanning.

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The Dexcom Difference

Introducing our range of real-time continuous glucose monitoring (rtCGM) systems. Empower more people living with diabetes than ever before.

Real-time glucose readings

No finger pricks.* No scanning, ever!

Exceptional accuracy1,2

Better informed treatment decisions.

Intuitive features

Customisable high and low alerts.

Proven results

Clinically proven to lower HbA1C, reduce hyper- and hypoglycemia and increase time in range.†,3-7

*If your glucose alerts and readings from Dexcom CGM System do not match symptoms or expectations, use a blood glucose meter to make diabetes treatment decisions.

Change the lives of people with diabetes. Choose Dexcom CGM.

The new Dexcom portfolio allows you to offer access to rtCGM to all people with diabetes.

Best for people with T1 and T2 diabetes using insulin looking for an easy‡,8 and accessible CGM system. 

Best for people with type 1 diabetes who may need extra support, such as people who are hypo unaware, pregnant or children, and those that want connectivity with insulin delivery systems and health or lifestyle apps.

Dexcom One+

Sensor
Up to 10-day lifespan
Small sensor
30 minute warm up
Waterproof 2.4m - up to 24 hours

Alerts
Customisable sound and volume
High and Low alerts
Delay 1st Alert

Apps||
Dexcom ONE+ app||
Follow app - circle of support (max 10)
Clarity app and software#

Connectivity||
Smartphone iOS and Android||
Smartwatch when connected with a smartphone**
Dexcom Receiver††

Wear Location
Back of upper arm
Abdomen
Upper buttocks (children only 2-6 years)

Dexcom G6

Sensor
Up to 10-day lifespan
Small sensor
2-hour warm up
Water resistance 2.4m - up to 24 hours

Alerts
Customisable sound and volume
High and Low alerts
Urgent Low Soon alert
Alert schedule

Apps||
Dexcom G6 app
Follow app– circle of support (max 10) 
Clarity app and software#

Connectivity||
Smartphone iOS and Android||
Smartwatch**
Dexcom Receiver††
Seamless pump integration‡‡

Wear Location
Back of arm
Abdomen
Upper buttocks (children only 2-17 years)

Dexcom G7

Sensor
up to 10-day lifespan
Small sensor
30 minute warm up
Water resistance 2.4m - up to 24 hours

Alerts
Customisable sound and volume
High and Low alerts
Urgent Low Soon alert
Delay 1st Alert
Alert schedule

Apps||
Dexcom G7 app||
Follow app - circle of support (max 10)
Clarity app and software#

Connectivity||
Smartphone iOS and Android||
Smartwatch**
Dexcom Receiver††

Wear Location
Back of upper arm
Abdomen
Upper buttocks (children only 2-6 years)

Getting people with diabetes started on Dexcom

Find advice and tips on helping your customers get up and running with Dexcom.

You can find further guidance and on-boarding resources to download and give to your customers in our clinic resources library.

Real-time Continuous Glucose Monitoring Education

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Dexcom education hub

Check out the Dexcom Education Hub, an all-in-one place designed to help you keeping up-to-date by supporting your learning goals.

Contact Us

Contact us

Product Support

For product troubleshooting or replacement inquiries, please complete Product Support Request.

contact by Phone:

Monday- Friday 07:00-18:00

Saturday – Sunday 08:00-16.30

Telephone: 1800 827 603


* Finger pricks required for diabetes treatment decisions if symptoms or expectations do not match readings.

† Smartphone sold separately. For a list of compatible smart devices, please visit www.dexcom.com/compatibility

‡ Compared to Blood Glucose Meter patient use.

§ Based on a reduced risk for complications with better glycaemic control. DCCT Trial.

‖ Optional receiver sold separately.

¶ Time in range was defined as 3.9-10 mmol/L - 70-180 mg/dL.

# Results obtained with Dexcom G7 study, which shares the similar features. 

** Results obtained with a prior generation Dexcom CGM system and are applicable to Dexcom ONE+ given similar feature sets and better performance and usability.

†† Internet connectivity required for data sharing. Following requires the use of the Follow App. Followers should always confirm readings on the Dexcom App or Receiver before making treatment decisions. 

‡‡ Internet connection required to send data to Dexcom Clarity. 

§§ Compatible Device required for CGM data on smartwatch.

|| || Dexcom G6 is compatible with a selection of insulin pumps, including the Tandem t:slim, Omnipod 5 and CamAPS FX.

 

1 Lind M, et al. Diabetes Care. 2021; 44(1):141-149.

2 Dexcom G6, G7 and ONE+ User Guides.

3 Pemberton JS, et al. Diabetes Obes Metab. 2023;25(4): 916-939.

4 Beck RW, et al. JAMA. 2017;317(4):371-378. 

5 Beck RW et al. Ann Intern Med. 2017;167(6):365-374. 

6 Lind M, et al. JAMA. 2017;317(4):379-387.

7 Welsh JB, et al. J Diabetes Sci Technol. 2022:19322968221099879.

8 Dexcom Data on File, 2021 (HF Summative report in Agile July 5).