Frequently Asked Questions


Dexcom CGM System  

How do patients remove their sensors?
Are Dexcom systems indicated for paediatric use ?
How do patients help keep their sensors on for the full 10-day wear?  
What is real-time Continuous Glucose Monitoring (CGM)?

Direct to Watch Feature

What is Direct to Watch? 
If my patient uses the Direct to Watch feature, can they still connect to their AID system? 
What Device & Operating systems do my patients need for Direct to Watch? 
What Apple Watches are compatible with Dexcom G7 Direct to Watch 
Does my patient need to have a cellular plan for their Apple Watch to be able to use the Direct to Watch Feature?
Will a patient's Apple Watch share their glucose data with Health Apps like Sugarmate or Happy Bob?
What G7 features can my patients see on their Apple Watch when in Direct to Watch Mode? 
Is Share available from my patients’ Watch when in Direct to Watch Mode? 
Is Direct to Watch available with the Dexcom G6 CGM System?
My patient is having trouble with the Direct to Watch connectivity, what should I tell them? 

Dexcom Clarity  

What is Dexcom Clarity?
How does a clinic get started with Dexcom Clarity?  
What are the computer and internet requirements for Dexcom Clarity?  
How do patients share data with my clinic?  
How do I save or print reports? 
Can I export raw data? 
What reports can I view in Dexcom Clarity?
How do I view patient data? 
How do I know when Dexcom Clarity has been updated?
Who do I contact with questions about Dexcom Clarity?
Why do I need to change my clinic user password?
Is patient data shown in real-time or is it delayed?


Non-Adjunctive Indication  

If I have questions, whom should I contact?



Where can I get more information about Dexcom and General Data Protection Regulation (GDPR)?


Accessing CGM for my patients 

How is the Dexcom CGM System different to a Flash Glucose Monitoring System?
How do patients get approved for CGM?


How can a pharmacist check if a patient has been approved for CGM?
Who do I contact in relation to reimbursement queries for CGM sensors?
How many sensors can the pharmacy claim for a patient each month?
A patient has reported to me that the sensor did not insert correctly, how do they get the sensor replaced?
How do I order a new transmitter for someone who is on CGM and who’s current transmitter is due to run out?
Do I order a transmitter for someone who is on Dexcom G7 rt-CGM or Dexcom One+?
How to dispense Dexcom CGM products?
What is the economic value of Dexcom One+ in Ireland? 
Who do I contact for product support?


Can’t find the answer to your question? Contact us, we are always ready to assist you with any questions you may have. 



1 Chase HP, Messer L: Understanding Insulin Pumps and Continuous Glucose Monitors. 3rd ed. Denver: Children’s Diabetes Research Foundation, 2016. 

2 McNichol L, Lund C, Rosen T, Gray M: Medical adhesives and patient safety: State of the science: consensus statements for the assessment, prevention, and treatment of adhesive related skin injuries. J Wound Ostomy Continence Nurs 2013;40:365–380; quiz E361–E362. 

3 Englert K, Ruedy K, Coffey J, et al.: Skin and adhesive issues with continuous glucose monitors: a sticky situation. J Diabetes Sci Technol 2014;8:745–751. 

4 Ives B, Sikes K, Urban A, et al.: Practical aspects of realtime continuous glucose monitors: the experience of the Yale Children’s Diabetes Program. Diabetes Educ 2010;36: 53–62. 

5 Stephae Roze. et al. Diabetes Care 2020 Oct; 43(10): 2411-2417